(image credit: Business of Apps) WhatsApp has nearly 1500 million active monthly usersīigger news ahead - back in 2018, WhatsApp also announced that it would launch WhatsApp Payments into beta in India. With 1.6 billion WhatsApp users worldwide in 2019, 1 500 million active users monthly and nearly 65 billion messages sent in 2018, WhatsApp Business can be more than just a CRM system for businesses. If you are a medium – to – large company looking to sale up customer support solutions, have a look at the API version of WhatsApp Business instead.Įven though there is no official response to using WhatsApp Business on multiple phones or in multiple devices, WhatsApp Business features and WhatsApp's user base make the platform great for connecting with potential and current customers. Tracking metrics for data-driven decisionsĭoes not work concurrently on two or more mobile devices Needs separate phone number for verification Showcase your products and services in cataloguesĭoesn't integrate with other CRM/ERP systems

Here are some features and limitations you should take note of: Features While it’s possible to use regular WhatsApp for business communication, WhatsApp Business features that make it ideal as a customer service channel.

It’s especially useful if you are running your business on a shoestring budget and don’t need a complicated system in place to cater to your customer needs. WhatsApp Business is a free-to-download, handy CRM solution for anyone who wants to reach out to their customers. It’s not uncommon to find many small business owners asking how to use WhatsApp Business on multiple devices – since its launch back in early 2018, the app still hasn’t quite gotten round to providing multiple account support.

How to get whatsapp business account